Shipping Information
Shipping Policy
All orders are shipped from our fulfillment center. We offer the following shipping options:
United States and Canada:
Standard Shipping (9-12 days): FREE
Priority Shipping (6-9 days): $2.99
Australia:
Standard Shipping (8-10 days): FREE
Priority Shipping (6-8 days): $2.99
United Kingdom:
Standard Shipping (7-8 days): FREE
Priority Shipping (5-6 days): $2.99
Not satisfied? Contact us within 30 days of receiving your order to request a refund, subject to our return and refund policy.
Please Note: Delivery times are estimates and may vary depending on the recipient's location and the fulfillment center used.
There are no additional import charges for our deliveries, regardless of your country, where applicable under our shipping arrangements.
Processing Times
We want you to receive your items as quickly as possible! Orders take approximately 1–2 business days to process before being shipped.
Where Can I Find My Tracking Number?
Once your order has shipped, you will receive an automatic email notification containing your tracking number.
If you need more information, please contact us at info@sensorytruce.com, and we'll be happy to help.
Delivery
Depending on your location, your order will generally be delivered by your local postal service or a local delivery carrier. Your package may be delivered to your regular mailbox or left at your designated delivery location.
If you are not home when delivery is attempted, the carrier may leave a notification explaining how and where to collect your package.
Unexpected Delays
In some cases, delivery may take longer than the estimated shipping times stated above. Delays can occur due to customs processing, weather conditions, carrier disruptions, or other circumstances beyond our control.
If your package is taking longer than expected to arrive, please contact us so we can help investigate the situation.
Failed Delivery
Please ensure that your shipping address is accurate and complete when placing your order.
If a package cannot be delivered because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the package, it may be returned to the sender. Any applicable reshipping costs or deductions from a refund will be handled in accordance with our shipping and refund policies and applicable consumer protection laws.
Items Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please check your mailbox, designated delivery area, and with household members or neighbors.
If your order is still missing, contact us at info@sensorytruce.com. We will do our best to investigate the issue with the shipping carrier and help resolve the situation.